Casinos classic often have a distinct scent, one strongly associated with tobacco. But as smoking rates dwindle, casinos are discovering new ways to create inviting atmospheres that attract a larger clientele. Replacing the smell of cigarettes with uplifting aromas could be key to this transformation. Research suggest that specific scents can infl

Waiting on hold can be a frustrating experience for customers. Sadly, long hold times often lead to call abandonment, where customers hang up before reaching a representative. To prevent this, businesses must take action to keep customers while they wait. Offer engaging content, such as music, informative messages, or even interactive quizzes. {Co